Frequently Asked Questions | Now Journey
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Frequently asked questions

Answers for the journey ahead.

From group size and walking pace to hotels, documents and daily life on tour, here is what travelers most often want to know.

Italian hill town at golden hour
Clarity before departure. Confidence along the way.
8–12 guestsAverage small-group size
16 guestsMaximum unless stated
20 daysFinal logistics deadline
Your proposalConfirms trip specifics

Start with the right document

Useful guidance. Specific answers where they belong.

This page explains the Now Journey experience. Your live tour page shows the published itinerary, and your accepted proposal, invoice and Tour Agreement confirm the details of your booking.

01

The tour page

Use it for the current route, dates, published inclusions, pricing and journey-specific notes.

02

Your proposal

Use it for your collection, expected hotels, room category, price and personally confirmed services.

03

Your Tour Agreement

Use the version accepted with your booking for payment, cancellation and governing trip terms.

01 · Travel style & fit

Is a Now Journey right for me?

Our Journeys are personal and unhurried, but travel still asks for curiosity, flexibility and a realistic understanding of the destination.

How large are Now Journey groups?

Our small-group tours average 8 to 12 guests, with a maximum of 16, unless a specific Journey states otherwise. Private Journeys are designed around your own traveling party.

Who travels with Now Journey?

Our guests come from varied ages and backgrounds and tend to share curiosity, flexibility, an interest in history and culture, and a desire to have fun while traveling thoughtfully.

How active are the tours?

Activity varies by itinerary. Many Journeys involve extended walking or standing, stairs, cobblestones, uneven surfaces and boarding vehicles or vessels. Some sightseeing can be skipped, while other travel segments cannot.

Review the day-by-day itinerary and tell your Journey Designer about mobility or accessibility needs as early as possible.

How much leisure time is included?

Many Journeys follow a Slow Travel rhythm with guided discovery balanced by independent time, often in the afternoons. The exact balance is shown in the selected itinerary.

Can Now Journey provide mobility assistance?

Tour Captains cannot provide personal mobility assistance. Now Journey will discuss available reasonable accommodations, but cannot guarantee the accessibility of third-party hotels, historic sites, vessels, vehicles, restaurants or infrastructure.

Please review the Health, Mobility & Accessibility terms and speak with us before booking if you have questions.

02 · Booking & inclusions

What exactly is part of my trip?

Journeys differ. We make the published itinerary clear, then your personalized proposal confirms what applies to you.

What is included in the tour price?

Inclusions are journey-specific. The live tour page introduces them; your accepted proposal and invoice confirm the hotels, room category, meals, transportation, sightseeing, options and any separately priced services attached to your booking.

Is airfare included?

International airfare is generally separate unless expressly included. Required regional or on-tour flights may also be priced separately. Check the selected tour page and proposal before purchasing independent flights.

Are airport transfers included?

Only when the tour page or accepted proposal says so. Transfer arrangements can depend on the Journey, arrival airport, arrival window and booked service. Your final logistics itinerary provides the meeting details for included transfers.

Which hotels and room category will I have?

Your proposal confirms the Hotel Collection, expected properties or similar alternatives, and room category for your dates. Collection availability differs by Journey and destination.

Explore the Hotel Collections guide.

When will I receive final travel documents?

Your final logistics itinerary will arrive no later than 20 days before departure. It provides essential arrival and tour logistics; daily timing can still be refined by your Tour Captain as conditions and opportunities evolve.

Should I purchase travel insurance?

Now Journey strongly recommends comprehensive trip cancellation and interruption insurance, preferably soon after your initial deposit. Review the policy carefully for coverage, exclusions and timing requirements.

See the preparation guide and insurance resources.

03 · Preparing to travel

What should I handle before departure?

The essentials begin with your documents, traveler profile and the destination-specific guidance in your final logistics itinerary.

Entry requirements change. Each traveler is responsible for passports, visas, authorizations and health documents for every country visited or transited. Check official U.S. travel guidance and the relevant destination authorities.
What passport, visa or electronic authorization do I need?

Requirements depend on your nationality, destination, transit countries and travel dates. Many countries require passport validity beyond the trip dates. Use official government sources and make sure the legal name on every reservation matches your travel documents.

How much luggage can I bring?

Luggage allowances are journey- and carrier-specific. Airlines, trains, small vehicles and internal flights can each have different limits. Follow the allowance in your proposal or final logistics itinerary; carrier fees and excess-baggage costs remain the traveler's responsibility unless stated otherwise.

How should I travel with medication?

Keep essential medication in your carry-on, in its original packaging where practical, and confirm airline and destination rules for liquids, controlled medicines or documentation. Consult your medical professional for personal health advice.

What should I do about food allergies or dietary requests?

Add allergies and dietary requests to your traveler profile as early as possible and remind your Tour Captain at the start of the Journey. We share requests with suppliers, but cannot guarantee every request in every destination or kitchen.

Open your WeTravel booking.

What should I expect from hotel rooms, electricity and Wi-Fi?

Room size, climate control, bathroom design, outlets, voltage and internet quality vary by property and country. Bring destination-appropriate plug adapters and verify whether any device also needs a voltage converter. Your Hotel Collection and room category are confirmed in the proposal.

What should I pack for the weather?

Check the forecast close to departure and pack flexible layers, comfortable broken-in walking shoes and rain protection. Religious sites and certain venues may require covered shoulders, longer hems or other respectful dress.

04 · On your Journey

What is daily life on tour like?

Your Tour Captain keeps the Journey moving, shares the details you need and adapts thoughtfully when travel writes a new chapter.

How does dining work?

Included meals and beverages are identified by the tour page and your proposal. Many Journeys combine hosted dining with evenings to discover restaurants independently. Menus and service styles reflect the destination and the selected experience.

Can I book independent optional excursions?

Yes, but ask Now Journey before booking a non-refundable activity. Tour timing and local conditions can change, and we cannot be responsible for an independent booking that conflicts with the Journey.

What happens if the itinerary changes?

Weather, supplier operations, transportation, safety needs or an unexpected local opportunity can require a change. We focus on preserving the character and value of the experience. Your accepted Tour Agreement governs material changes and unused services.

Review the Itinerary Changes terms.

Is smoking allowed during a Journey?

Smoking is not permitted in Now Journey transportation or during guided group activities and hosted dining. Travelers must also follow the rules of each hotel, venue and destination.

What gratuities are included?

Included and excluded gratuities are journey-specific. Customary gratuities for certain included suppliers may be covered, while a Tour Captain gratuity may remain discretionary and separate. The selected tour page and proposal confirm what applies.

Will I be sold extras while on tour?

Our Tour Captains are there to host your Journey, not turn each day into a sales presentation. Published optional experiences are best considered before departure, while reasonable on-tour requests are handled as availability permits.

Keep planning

The next useful step depends on where you are.

Still choosing

Find the Journey that fits.

Explore every destination, then ask a Journey Designer about dates, pace, collections and the details that matter to you.

Already booked

Prepare with confidence.

Review travel protection, airfare, entry requirements, WeTravel, luggage and the practical details before departure.

A real person is ready to help

Still wondering about something?

Tell us which Journey you are considering—or which one you have already booked—and we will answer in the right context.